Our Commitment to you. We at the Mobil Oil Guam Inc. Smiles Driver Rewards Program work to provide you a quality rewards program pursuant to which you can easily and conveniently earn and redeem reward points and convenience at Mobil service stations in Guam. As soon as you enroll in the consumer Smiles program, we consider you a valued Mobil Smiles member. For all of our Mobil Smiles members who have linked their Smiles account to a credit card that is used only for personal, family, or household purposes we make the same promise. We will safeguard the privacy of the non-public personal information you provide us at enrollment and afterwards. The personal information we collect about you comes from the following sources: Information we receive from you on applications or other forms, such as your name, address and telephone number; information about your transactions with Mobil service stations in Guam such as transaction dates, locations, and amounts.
Mobil and its affiliates may disclose any of the information that we collect to affiliates and nonaffiliated third parties as described below. We may disclose the information whether you are a current customer or former customer:
They, and other third parties, may also offer you special programs as a benefit of your Smiles Membership. Mobil may share your non-public personal information as needed for you to take advantage of these programs and so that these persons and entities may communicate with you directly about such programs. You may elect to participate in certain loyalty programs or promotions with Mobil, Mobil service stations in Guam or Marketing Partners that by their very nature require the sharing of your personal information. Consequently, if you request Mobil to facilitate your enrollment in a marketing or loyalty program of a Marketing Partner, your request constitutes express consent for Mobil to share your personal information with such retailer as needed to perform that service.
Mobil may share your non-public personal information with other third parties as otherwise required or as permitted by law.
Mobil protects your information in a confidential and secure database, and maintains physical, electronic and procedural safeguards to help safeguard your non-public personal information. Mobil uses your non-public personal information to process your transactions, to enhance the Mobil Smiles experience with more efficient operations, product and service offerings, and to inform you directly about the Mobil Smiles program. As a Mobil Smiles member you will receive communications from us, such as information about Smiles features, Mobil service stations in Guam and locations, Marketing Partner offerings and special promotions and loyalty rewards.
You Control What Non-Public Personal Information Retailers, Marketing Partners and Financial Institutions Receive for Marketing Purposes. As one of your Membership benefits, Mobil service stations in Guam you patronize, our Marketing Partners, and the Financial Institutions whose products or accounts you have linked to your Mobil Smiles account may have special programs or promotions that can be earned or enjoyed by using Smiles. Mobil may share some of your non-public personal information so that you may take advantage of these programs. Mobil requires Mobil service stations in Guam, Marketing Partners, and Financial Institutions to keep your non-public personal information confidential and secure. However, if you prefer that we do not disclose non-public personal information about you to nonaffiliated third parties, you may opt out, that is you may direct us not to share this information by informing us either by:
Calling our Smiles Customer Service Hotline toll free at 1-866-486-6696 or
Writing to us at:
Mobil Oil Guam Inc.
P.O. Box 326549
Hagatna, Guam 96932
Once you have indicated your preference to opt out, you don't need to reconfirm your opt out preference annually. Of course, you may notify us in the same methods noted above to change your preference at any time. If you are an existing Mobil Smiles member who opts out, please understand that you may receive marketing offers directly from third parties that were already in production prior to receipt of your opt out notice. Please note that these third parties may maintain their own customer databases and may obtain your non-public personal information independently of Mobil.
Our marketing and service providers are under contract to perform specific services for Mobil Smiles program, including customer service, order fulfillment, transaction processing, fraud and risk management, marketing services, data processing and analysis. We require them to keep your non-public personal information confidential and secure, and we impose restrictions on their use of your non-public personal information for only the purposes for which it was shared.
Unless otherwise noted, we are not responsible for the privacy and information security policies and practices of companies or organizations that may be linked to our websites. We encourage you to read the privacy policies and security practices of the companies or organizations reached through the links from our websites.
"Financial Institution" or "Financial Institutions" means the following: credit card issuers (and the associations with which they are affiliated, e.g., MasterCard International) whose credit card card you have linked to your Mobil Smiles account.
"Marketing Partners" means a non-affiliated party that is not part of the family of companies controlled by Mobil's affiliate, Exxon Mobil Corporation. Without limiting the generality of the definition, Marketing Partners include service providers that assist in servicing accounts such as maintaining database information, authorizing transactions, preparing promotional materials, responding to customer inquiries, and marketing firms such as modeling companies that assist in Mobil's marketing efforts. Marketing Partners also include outside companies selected by Mobil to develop special offers for Smiles members.
"Mobil" means Mobil Oil Guam Inc., a Guam corporation.
"Mobil Smiles" and "Mobil Smiles program" mean Mobil's proprietary drivers reward program pursuant to which Mobil Smiles members are allowed to earn and redeem for rewards Mobil Smiles points.
"Mobil service station in Guam " means a retail service station located in Guam authorized by Mobil to participate in the Smiles Program.
"Mobil Smiles member" means an individual who has enrolled in the Mobil Smiles program by completing an application and complying with term and conditions set forth in the application. New enrollment may take up to six weeks for processing and registration.