Smiles card terms and conditions

Mobil Smiles Driver Rewards™ program terms and conditions

What is the Mobil Smiles Driver Rewards program?

  1. The Mobil Smiles Driver Rewards program is your chance to earn rewards when you make purchases at participating Mobil Sites.
  2. The Mobil Smiles Driver Rewards program is owned by Mobil Oil Guam Inc. If you hold a Mobil Smiles Card and use it as set out in these Terms and Conditions and Rules, you will be entitled to earn Mobil Smiles points and redeem Mobil Smiles rewards.
  3. From time to time we may decide to invite or allow other companies to participate in the program. If so, we may need to change the Terms and Conditions and Rules to enable this.

Meanings

  1. For convenience, in these Terms and Conditions, we will use the word/s:
    • "Mobil Smiles account" for the account we will create in your name when you register your card.
    • "Card" to mean the Mobil Smiles card or an alternative form of identification that may be introduced in the future, for example electronic card on mobile application, as determined by us, which you will hold and use to be part of the Mobil Smiles Driver Rewards program.
    • "Mobil Smiles points" to mean points that are awarded to your Mobil Smiles account when you purchase fuel, including diesel, at Mobil Sites and which can be converted to Mobil Smiles rewards or transferred to participant programs (which may be included from time to time).
    • "Mobil Smiles rewards" to mean rewards that can be used for discount on fuel, including diesel, or in store items at Mobil Sites.
    • "Mobil Site" to refer to any Mobil branded service station in Guam participating in the Mobil Smiles Driver Rewards program, and, depending on the context includes the physical premises and/or the operator (whether dealer, agent or otherwise) at that service station.
    • "Other card" to refer to any other card or alternative form of identification (which may or may not have its own name) that may be issued by Mobil as an alternate, supplementary, complementary, additional or affiliated card pursuant to the program.
    • "Program" as the short form name for the Mobil Smiles Driver Rewards program.
    • "Qualifying Purchase" as defined in clause 24.
    • "Rules" to mean the Rules of the membership program, which are part of these Terms and Conditions.
    • "Terms and Conditions" to mean all aspects relating to registration and participation in the Rules and application of the program as set out in this document.
    • "We", "our" and "us" to refer to Mobil Oil Guam Inc.
    • "Website" to mean www.guam.mobilsmiles.com
    • "You" to refer to you as the person applying for or holding a card.

Essential Contacts

  1. Mobil Smiles customer service hotline: 1-866-486-6696
  2. The program website: www.guam.mobilsmiles.com

Joining the program

  1. Program membership is free and there is no fee for your first Card. However, as we set out in these Terms and Conditions, there may be circumstances in which we ask you to pay a fee for a replacement Card.
  2. To join, simply complete the online registration. If you have any questions, please contact Mobil Smiles customer service hotline at 1-866-486-6696 during normal business hours.
  3. When registering, please note the following:
    • You must be 18 years old or over.
    • Your registration will need to include your correct name and personal contact details such as your email address, phone number and mailing address.
    • Please advise us of any changes to your personal details by updating your information online, at www.guam.mobilsmiles.com or by contacting Mobil Smiles customer service. It is your responsibility to keep your details up to date and accurate. If you do not, then we will not be liable for any loss of benefits or other consequences resulting from your details being out of date or inaccurate.
    • When you register, you have the option to opt-out if you do not wish to receive any communications in relation to being a program member, including promotional, special offers, and prizes. You can change your mind by calling Mobil Smiles customer service.
    • Usernames and Passwords. You must ensure that all usernames and passwords required to access your Mobil Smiles account are kept secure and confidential and notify us immediately of any unauthorized use of your username and/or password or any other breach of security. You agree to indemnify and hold us harmless from any claims, actions, costs (including legal costs) or losses by us or any third party due to or arising out of reasonable reliance by us or any third party upon any acts carried out, requests made or information provided through the use of your username and/or password.
    • Your participation in this program is conditioned upon your acceptance of our collection, use and disclosure of your personal data, in accordance with Privacy and Disclosure of information clauses listed as part of our Terms and Conditions. By submitting an application for enrollment in the program and/or using your Card, you consent to our collection, use and disclosure of your personal data, in accordance with this Clause.
    • You may at any time terminate your membership by informing Mobil Smiles customer service. In such an event, we shall not be responsible or liable for any unredeemed Mobil Smiles points, which shall be automatically forfeited by you without notice, upon such termination by you.
  4. Once you have submitted your registration you will then need to follow the Rules and the Terms and Conditions.

The Card

  1. You will only be given one Card to use for your participation in the program.
  2. As soon as you receive your Card from us you may start using it with Qualifying Purchases to be entitled to benefits under the program and to earn Mobil Smiles points. Once you register your Card you may also redeem Mobil Smiles points for Mobil Smiles rewards at Mobil Sites.
  3. Your Card allows you to take part in the program. However it is not a credit or debit card or purchase card and cannot be used for any other purpose.
  4. We own your Card at all times even when it has been issued to you. You must return it to us immediately if we ask you to do so.

Lost, Damaged or Defective Card

  1. If you lose your Card or if it is damaged or defective, you must report it immediately to Mobil Smiles customer service. You should take all necessary precautions and security measures to ensure the proper and valid use of your Card to prevent loss and damage of the Card.
  2. If you lose your Card, or if your Card is damaged or defective, we have the sole discretion to decide whether to issue a replacement Card to you and whether to credit it with any Mobil Smiles points that were on your lost, damaged or defective Card. If your Card is unregistered we will not be able to transfer your points without your receipts showing qualifying purchases.
  3. We are not liable if you lose any Mobil Smiles points because your Card is lost, damaged or defective.

Other Cards in the Mobil Smiles Driver Rewards program family

  1. We may from time to time issue Other Cards and may invite you to register for that Other Card.
  2. These Terms and Conditions apply to all Other Cards, unless otherwise stated.

Membership

  1. Subject to the program's qualifying criteria as outlined on the Website, you may begin to earn Mobil Smiles points as soon as you use your Card. Once your Card has been registered you may also redeem your Mobil Smiles points for Mobil Smiles rewards at Mobil Sites.

Membership Rules

  1. The Rules as well as the Terms and Conditions are on the Website so you should always check these and make sure you are up to date. This is your responsibility. Please note that from time to time we will change these Rules as well as the Terms and Conditions, which will be updated on the Website. We will not advise you of such changes directly. The first time you use your Card and each time thereafter, you are deemed to agree that the Rules and Terms and Conditions are as shown on the Website at the time of use.
  2. The program is available only at participating Mobil Sites in Guam.
  3. Your Mobil Smiles points earned as part of our program in Guam can only be redeemed for Mobil Smiles rewards in Guam.

Mobil Smiles points

  1. Mobil Smiles points shall be awarded to you when you present and swipe a valid Card to the cashier of the Mobil Site for the purchase of items as designated from time to time at our absolute discretion (each a "Qualifying Purchase"). Any purchase other than a Qualifying Purchase shall not be considered as a Qualifying Purchase and shall not be awarded any Mobil Smiles points, unless otherwise notified by us.
  2. Mobil Smiles points will not be awarded to purchases made with Mobil Fleet Cards.
  3. In a case where a Qualifying Purchase was made but was not recorded as Mobil Smiles points on your Mobil Smiles account, you will need to provide proof of purchase, including receipts, for crediting Mobil Smiles points. We reserve the right to accept or reject such proof at our absolute discretion. Please contact Mobil Smiles customer service.
  4. From time to time you may receive communications of our promotional offers. Our promotional offer communication will include the terms & conditions relating to these offers.
  5. We reserve the right to determine, vary or change from time to time the type or quantity of Qualifying Purchases and the corresponding number of Mobil Smiles points awarded, without prior notice or assigning any reasons whatsoever. Changes to the program will be updated on the Website. Please also refer to clause 21 above.
  6. Once your Mobil Smiles account is awarded Mobil Smiles points corresponding to the Qualifying Purchase, your Mobil Smiles points balance will be shown on your Mobil Smiles account, and on your Mobil Site receipt.
  7. The Mobil Smiles points awarded to your Mobil Smiles account can be transferred to another registered Mobil Smiles program member and can be transferred by calling Mobil Smiles customer service. Mobil Smiles points have no cash or monetary value.

Mobil Smiles points Expiration

  1. Mobil Smiles points accumulated on your Card do not expire unless you do not make any Qualifying Purchase and earn any Mobil Smiles points within 12 months from the date the last Mobil Smiles points were awarded. If this happens, your Card will be blocked and accumulated Mobil Smiles points will be automatically forfeited without prior notice to you. Please remember that you should always track how many Mobil Smiles points you have available on your Card by checking your Mobil Smiles account.

Redemption

  1. Once you have registered your Card and accumulated sufficient Mobil Smiles points, subject to meeting the minimum Mobil Smiles points' requirement as outlined on the Website, you may redeem your Mobil Smiles points for Mobil Smiles rewards by swiping your Card prior to processing your payment. Mobil Smiles points cannot be used for or towards the purchase of alcoholic beverages and tobacco products which are excluded from Mobil Smiles rewards redemption. The minimum Mobil Smiles points needed may change during promotional offers or from time to time. Mobil Smiles points cannot be exchanged for cash and no monetary change will be given on redemption.
  2. Upon redemption of Mobil Smiles rewards, the Mobil Smiles points recorded on your Mobil Smiles account will be debited by the corresponding number of Mobil Smiles points used.
  3. In the event we introduce online shopping as part of the program, this service may be subject to additional online shopping terms and conditions provided by us.
  4. We reserve the right to deduct accumulated Mobil Smiles points from your Mobil Smiles account or refuse the redemption of any Mobil Smiles rewards or to recall such redeemed Mobil Smiles rewards under the following circumstances:
    1. Mobil Smiles points are suspected to be fraudulently recorded or obtained;
    2. any Mobil Smiles points erroneously awarded due to system glitches or any other reasons;
    3. Mobil Smiles points derived from any transaction, which has been cancelled, voided, refunded or reversed.

Earn Miles

  1. You may convert your Mobil Smiles points to United Airlines MileagePlus award miles. 1 Mobil Smiles Point equals 1 MileagePlus award miles. Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus program, including without limitation the Premier® program (the "Mileage Plus program"), which are expressly incorporated herein. To convert your Mobil Smiles points, opt for MileagePlus award miles when you sign up for the program or fill out a United MileagePlus Auto Conversion form available online at www.guam.mobilsmiles.com or at a participating Mobil Site. Your Mobil Smiles points will be converted to MileagePlus award miles within six to eight weeks after opting in and will continue to be converted automatically thereafter on a monthly basis.

Credit card linking

  1. You may link your Mobil Smiles account to your credit card, allowing you to earn Mobil Smiles points and redeem Mobil Smiles rewards by using your Mobil Smiles account-linked credit card at participating Mobil sites. You may link your Mobil Smiles account to your credit card online at www.guam.mobilsmiles.com.
  2. If your Mobil Smiles Account-linked credit card expires, your Mobil Smiles points will not, unless you do not make any Qualifying Purchase and earn any Mobil Smiles points within 12 months from the date the last Mobil Smiles points were awarded.

Link Mobil Smiles accounts

  1. Yes, you may link a new Mobil Smiles card to your existing Mobil Smiles account. Simply login to your account to begin.

Privacy and Disclosure of information

  1. Pursuant to our Smiles Driver Rewards program Consumer Privacy Policy ("Privacy Policy"), which is incorporated herein by this reference, we will safeguard the privacy of the non-public personal information you provide us at enrollment and afterwards. However, we reserve the right to disclose any of the information that we collect to certain affiliated and non-affiliated third parties as set forth in the Privacy Policy.

Exclusion of liability

  1. You assume all risk and liability for loss, damage, or injury to the person or property of yourself and others arising out of your participation in the program and/or use or possession of the Card. To the furthest extent permitted by law, we shall not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) including but not limited to personal injury, death or loss of or damage to property suffered by you arising out of and in connection with your participation in the program and/or use or possession of the Card, unless such loss or damage is caused directly our willful misconduct.
  2. We are not liable for any loss of accumulated Mobil Smiles points or loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) suffered as a result of any defect or error in any machines or Card or inability to retrieve any information or data from the computer system.
  3. We are not liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) caused to you arising from any act or omission with respect to of any Mobil Site or suppliers to us or any Mobil Site including without limitation, any refusal to honor or accept your Card or any statement or other communication made in connection herewith or any defective or deficient goods or services supplied. Any dispute or claim you may have with respect to a Mobil Site and/or suppliers to us or any Mobil Site shall not affect your obligations under these Terms and Conditions.
  4. All representations and warranties, whether express or implied and whether arising under any legislation or otherwise as to the condition, suitability, quality, fitness or safety of any goods and/or services supplied in relation to the Card, are expressly excluded to the furthest extent permitted by law.
  5. Without prejudice to any of the Terms and Conditions, any liability we may have to you arising from the use of the Card or the redemption of Mobil Smiles rewards which cannot be excluded or which is not already provided herein is hereby limited, where permitted by law, to the reinstatement of Mobil Smiles points or cost of Mobil Smiles rewards as we determine in our discretion.
  6. We shall not be liable for any error, delay, loss or damage, which may be directly or indirectly due to the breakdown, failure of machinery or the processor; or industry dispute, war, acts of God, system failure and anything outside of our reasonable control.
  7. We will not be liable for any loss or damage (whether direct, indirect, consequential, special, incidental, penal, punitive, exemplary or otherwise) suffered by you due to the following reasons:
    1. any delay or failure in replacing the Card;
    2. any loss, theft or damage to any Mobil Smiles rewards in the course of delivery or post;
    3. any failure by a Mobil Smiles rewards supplier to abide by the terms and conditions on which it has agreed to provide the Mobil Smiles rewards;
    4. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and
    5. your failure or omission to refer to the Website for any changes in the Terms and Conditions of the program, participating companies, Qualifying Purchases and Mobil Smiles points awarded for Qualifying Purchases, referred to in clause 21 above.

Claim or Dispute

  1. Any claims or disputes relating to the program or the use of the Card shall be referred directly to us for decision. Our decision shall be final and binding on you and our records of all matters relating to the program shall be conclusive and binding except in case of clear error.

Termination

  1. We reserve the right to withdraw or terminate the program at any time without assigning any reasons. Notification will be on the Website. Please refer to clause 21 above.
  2. Upon notification of the withdrawal or termination, you will have one month from the date of the notification or such period as we state in the notice to redeem accumulated Mobil Smiles points for available Mobil Smiles rewards. Upon expiration of the notice, the Mobil Smiles points remaining in your Mobil Smiles account shall be nullified and invalidated and we shall have no obligation or liability with respect to the Mobil Smiles points, by way of compensation or otherwise, to you and you will have no further claim whatsoever against us.

Miscellaneous

  1. Notwithstanding anything in these Terms and Conditions, Mobil's rights and entitlement under the program's Terms and Conditions (as amended from time to time) shall continue to remain in full force and effect and shall survive any cancellation, revocation, termination or suspension of the program, the use of the Card or your participation in the program.
  2. In the event any of the Terms and Conditions is found to be invalid or unenforceable, whether by law or regulations or otherwise, such invalid or unenforceable provision shall be severed from the Terms and Conditions and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of the other Terms and Conditions which shall remain in full force and effect.
Get your FAQs here or call our Mobil Smiles customer service hotline 1-866-486-6696.